SHIPPING + RETURNS
All orders placed online are charged a flat Australia wide shipping rate of $10 (including GST). For all orders outside of Australia please contact Sand Art Workshop for a quote.
We aim to ship out our products within 3 business days from our warehouse Victoria, Australia. Due to the current worldwide pandemic, all delivery timeframes are not a guarantee.
Business and Wholesale orders please allow 28 days for delivery or as advised for that product. If you order multiple items and they are not all in stock, we will advise you of their anticipated arrival times, and seek your delivery instructions. For items not readily available, we'll provide estimated ship and delivery time frames. All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.
If your product is faulty, or we sent you an incorrect order by mistake, please notify us immediately within 7 days of delivery for a full refund (including shipping*).
If you change your mind (it happens to the best of us), please email us as we would love to help you exchange or refund your purchase if returned within 14 days of delivery.
There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and packaging.
We aim to provide quality products and services to all our customers. Your satisfaction is our primary concern. Should you have any dissatisfaction please contact us by email: firstname.lastname@example.org